Service Testimonials

Terry, It was so good to see when I recently brought my car in for service. While most customers don't like to take their vehicles for service because of time & expense I on the contrary aren't one of them. I have always enjoyed my relationship with Napelton that not only includes the cars I got BUT the service I receive when I come in. Much of that is due to the greeting, explanation, & satisfaction I leave with due mainly to you & your personel. I look for ward to my next visit..

Jim B. 2/15/18

"Although we live in downtown Chicago, my wife and I are retired and we make an outing of our trip to Glenview Napleton Lincoln. When we arrive we are greeted with a smile and a warm welcome by Terry and her staff regardless of the temperature outside. We pickup our loaner and go to breakfast at The Original Pancake House. If our car has issues they are addressed professionally and correctly. If it is just scheduled maintenance service then it is completed quickly and with a smile. Our Lincoln is always washed and vacuumed, rain or shine. We appreciate the Loaner because my wife shops at Trade Joes, Costco and Whole Foods. This Dealership brings credit to the Ford/Lincoln Brand. Even though I will have to travel to Glenview, when I buy another Lincoln this is the Dealership from which I will purchase it because you guys put the capital "S" in Service."

Best Regards
Albert 1-31-2018

"Yes, wonderful dealership. I love my dealer, great service department. They're top-shelf across the board."

Patrick N. 10/15/15

"Yes. It was my first time there and I was very happy and pleased with the dealership. I actually went to that dealership. I left my original dealership. I was recommended by the 800 number for Lincoln and I was very pleased with Napleton."
Lisa T. 10/29/15

"I was pleasantly surprised that the 3 services I had done on the car was done by end of day. I was even more surprised that I received a discount for having multiple services done. What a treat! Everyone at the dealership was very friendly. I will definitely be going back for more service needs. Thank you so much!"

Bruce K. 1/13/16
"The service personnel, Terry, Jose & Bob are always friendly, helpful and knowledgeable. They always take the time to answer my questions, no matter how trivial they may be, with a clear explanation. If any problems arise during the inspection, the explanation is clear and they usually offer various solutions."
Janet P. 11/11/15

"I always feel as an appreciated customer . When I deal with Napelton.
Your dealership makes sure , the client was informed and satisfied. Wish all my dealership trips are like yours"

Michael D. 11/14/15

"The folks at Napleton are absolutely outstanding. They strive to make sure their work is perfect. Not only will I continue to get my vehicle serviced there, but my next vehicle will come from Napleton. I would especially like to commend Bob and Terry in the service department. They are exceptional individuals!"

James M. 10/23/15

"Best service I've had in 30 years."

Scott C. 10/29/15

"Exceeded. Their service crew was great and they did everything they could. It was wonderful. We were 200 miles away from home, so this was a wonderful experience there. I can't say enough about the service crew and the people that were there. Everybody was kind."

Billy W. 10/12/15

"They're always good. They're fine. That's why I keep going there. I travel 15 miles just to get an oil change."

Jeanne K. 10/13/15

"I enjoy the commitment to excellence, the attention to my needs and the attention to detail, and the comfort experienced when my car is being serviced."
Vincent I. 12/9/15

"The staff, from the time I arrived to the time I left,was both courteous efficient. THANKS! WISHING YOU A WONDERFUL HOLIDAY."

Linka J. 12/8/15

"Jose, Bob and the lady in the back of whom all are part of the service staff always offer me great customer service. They make me feel wanted there. They smile, and most importantly they are sincere with me, which helps me to trust them. They have always accommodated me when I needed to bring my Lincoln in for service. No matter how late I arrive, they make me feel like I arrived on time! I never really trusted dealer service advice, because I grew up learning from my father that some dealers out there just want to get as much sales, and don't really care about you, your car, or building a strong business relationship. However, at Napleton, they REMEMBER who I am. They make me feel special. I could have saved money going else where for my tires, but I would rather have trained Lincoln techs touching my car, especially when I know I could trust the service staff."

Virgen B. 12/21/15

"The service was just great. the service people remember me from before.Much to my surprise they wash my car, and did a great job. Once more all the people made me feel like family."

Lawrence B. 2/24/16

I have enjoyed the service and the respect shown to me by the service department. I will be purchasing a new vehicle at the end of June beginning of July, and I will probably purchase my vehicle from Napleton as a result of the great service department.
Michael S. 3/17/16

I was extremely impressed with the facilities in all ares, I was getting my oil changed at Firestone and that is going to change from now on I am going to Napleton for all my services with my 2005 Lincoln Navigator with 105k miles to date. At this point I do not have anything negative to say about Napleton

Alex A. 3/21/16

Very personable service reps on each visit. They value your time and do a fine job of communicating. This type of service cements customer satisfaction and make them the dealer you want to buy your next vehicle from, even if the cost were to be a few hundred dollars more. Fred B. 4/12/16

Everything was handled great for my service visit. My only complaint is that you are in Glenview verses Park Ridge! As always your staff was courteous and helpful. We will be in the market for a new car soon and your service is the primary reason I would buy another Lincoln verses looking at other manufacturers. Keep up the good work!

Margaret W. 6/2/16

I rave about the dealership and have purchased several cars there. The friendly, competent service draws me away from any other car make and dealership.

Randi A. 9/20/16

Terry, you and your fine staff do such a great job, every time! I am so proud of our Lincoln Napleton family, I have to be careful sometimes, people get upset. A coworker got terrible service at Grossinger on his SRX, and he knows the family? I waited for his day off to brag about your recent service of my car. Glenview is a bit of a drive, but I smile all the way, my hats off to a fine service department, Thank You, Terry.

Patrick N. 9/26/16

I would love to share the amazing experience that I received when I brought my car in for service. The personal experience from the time I drove up to when I was told my car was ready was excellent and I didn't wait long either. I too work in the service business and understand what it takes for patient satisfaction and to ensure loyalty, this I can you, Lincoln Napleton Service Department seems to already know.

Mary L. 12/7/2016

I am always in awe, at the kindness, consideration , expertise that is extended to me. Always.

It is very difficult these days to find "anywhere these days", that the customer is not a one size fits all.

I have found that while waiting for service, everyone is extended the same courtesy. I really don't know how you do it, but you do. I do thank you so very much.

Joyce Z. 1/17/2017

It's a pleasure to deal with your service department. You and your team make one of the worst parts about having a car much easier to handle.

- Glen L. 3/21/17

Terry,

Your team always does an outstanding job. I bought the car from you and I am very happy with it, it has served me well. I appreciate the honest service you provide, don't change a thing. I moved out of state for two years and it was nice to come back to reliable and honest service.

Michael D. 4/4/17

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